FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their order within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The bag must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your diaper bags waterproof or water-resistant?
Most of our bags are made with water-resistant or water-repellent outer fabric to protect against spills and light rain. They are not fully waterproof.
6. How many compartments do your bags have?
Our bags are designed with multiple compartments (usually 8–12+). Most include dedicated pockets for bottles, diapers, wipes, changing pad, laptop/tablet, keys, and personal items.
7. Do your bags come with a changing pad?
Yes. Most Totebaby diaper bags include a portable, waterproof changing pad.
8. Are the bags suitable for both moms and dads?
Absolutely. Our designs are modern and gender-neutral so both parents can carry them comfortably.
9. What materials are your bags made from?
We use high-quality, durable fabrics such as Oxford cloth, PU leather, and premium nylon. All materials are non-toxic and safe for babies.
10. Are the bags easy to clean?
Yes. The interior and exterior are designed for easy cleaning. Most stains can be wiped clean with a damp cloth. Some models have removable liners.
11. Do your bags fit laptops or tablets?
Yes. Many of our larger totes and backpacks include a padded laptop compartment (up to 13–15 inches).
12. Are the straps comfortable for long wear?
Yes. Our backpack and tote styles feature padded, adjustable straps for maximum comfort, even when the bag is fully loaded.
13. Do you ship internationally?
Currently, we only ship within the United States.
14. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
15. What if my bag arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.